In today’s ever-evolving workplace, having a strong internal communications strategy is vital. But more than that, what truly drives effectiveness is internal communication analysis—a powerful approach that helps organizations understand employee behavior, measure content impact, and continuously improve their strategy.

For HR professionals, managers, and internal communications leaders, analyzing internal communication is no longer optional—it’s a strategic necessity.


Why Internal Communication Analysis Matters

Internal communication analysis enables organizations to shift from guesswork to actionable insights. By analyzing internal communication data—such as campaign performance, employee feedback, and platform usage—companies can fine-tune their strategies to better engage employees and support organizational goals.

According to Gallup’s employee engagement research, companies with highly engaged teams see 21% greater profitability. Internal comms analytics is one of the key levers to get there.


Key Benefits of Internal Communication Analysis

🎯 Personalizing Messages

Internal communication data reveals employee preferences, allowing more targeted and relevant messaging across all departments and regions.

📡 Optimizing Communication Channels

Whether it’s email, SharePoint, Viva Engage, or your intranet, each platform performs differently. Internal communication analysis helps you identify which channels deliver the best results for different audiences.

📈 Measuring Employee Engagement

Track metrics such as views, reactions, and comments to evaluate how well your content resonates with your workforce.

Analyzing internal communication over time can help detect shifts in sentiment, new patterns of behavior, or growing areas of disconnection.

♻️ Driving Continuous Improvement

With a solid communication analytics framework in place, teams can adopt a test-learn-adapt approach to improve engagement over time.


Communication Insights: Your All-in-One Internal Communication Analysis Tool

To support communication professionals in becoming more data-driven, Tryane Analytics has developed Communication Insights—a cutting-edge platform designed to centralize and simplify internal communication analysis.

Key Features of Communication Insights:

  • Multi-channel analytics: Connect all internal communication channels and access all your KPIs in one place.
  • Content impact analysis: Discover which messages resonate most with your employees.
  • Campaign performance tracking: Understand how each initiative performs across platforms.
  • Audience segmentation: Import your org structure to get granular, team-specific KPIs.
  • Best time to post: Identify peak publishing times to maximize reach.
  • Automated reporting: Generate monthly, annual, or custom PowerPoint reports with just a click.


How to Use Data to Improve Internal Comms

1. Evaluate Campaign Effectiveness

By tracking key communication KPIs—like open rates, page views, and engagement levels—you can quickly identify what’s working and what needs improvement.

2. Segment and Target Internal Audiences

Import your HR structure into Communication Insights to segment data by country, department, or job role. This allows for more personalized, impactful communication.

3. Make KPI-Based Decisions

Instead of relying on assumptions, use KPIs such as intranet activity or Yammer engagement to guide your actions.

4. Optimize Content Timing

Use our “Best Time to Post” feature to find optimal posting times, ensuring higher visibility and engagement across your channels.

Internal communication analytics tools like Communication Insights offer real-time dashboards to monitor how employees are responding.


Advanced Features of Communication Insights

🧭 Centralized Dashboard

Bring all your data together in one place to get a 360° view of your internal communications strategy.

🔗 Cross-Channel Analysis

Break silos and evaluate the impact of your campaigns across email, intranet, Viva Engage, and newsletters in a unified report.

👥 Organizational Targeting

Understand who sees and engages with what—whether by team, country, job function, or seniority level.

🧾 Inactive Content Detection

Identify underused SharePoint pages and declutter your intranet.

🗺️ Employee Journey Mapping

Visualize how users navigate your digital workplace to improve content structure and user experience.


Best Practices for Data-Driven Internal Communication

  • Align comms goals with business objectives
  • Customize messages based on audience insights
  • Use visuals to make communication KPIs easier to interpret
  • Combine quantitative data with employee feedback
  • Avoid information overload
  • Calculate ROI for each campaign
  • Continuously iterate based on performance metrics

FAQ – Internal Communication Analysis

❓ What is internal communication analysis?

It’s the process of collecting and analyzing internal communication data to optimize message delivery, engagement, and strategic alignment.

❓ Why is it important?

Because it empowers you to make evidence-based decisions that improve employee satisfaction and internal alignment.

❓ What tools help with internal communication analysis?

Communication Insights is a platform that unifies all your communication data into a single, actionable view.

❓ What KPIs should you track?

  • Email open and click-through rates
  • Intranet page views and engagement
  • Yammer or Viva Engage activity
  • Feedback scores from internal surveys
  • Participation in company events or polls

Conclusion

With internal communication analysis, you can transform your internal messaging into a strategic asset. Tools like Communication Insights make it easy to centralize your data, understand your audience, and measure success—empowering communication professionals to become key drivers of engagement and performance.